Digitization of administration

Digital transformation is also an ongoing topic in public administration. Digitization is fundamentally changing both our working world and our community life. The public sector is committed to the well-being of its citizens, and today they primarily expect convenient and personalized services. It is not enough to map existing processes on the Internet or make them available on mobile devices. Rather, it is important to fundamentally rethink established workflows, processes and the service culture as part of the digital transformation. City or municipality must offer real interaction with the citizen at home. This is the only way to keep up with the constantly growing demands of the citizens. The tasks of the municipal digital officer include the following tasks:

• Construction and development of an e-government strategy
• Implementation of projects in the field of e-government
• Measures and projects in the field of digitization
• IT support with the implementation of a document management system (e-file)
• Overall coordination of the digital offers of the administration